Zhangjiajie Xianyun International Travel Agency Co., Ltd.,hereinafter referred to as “the Agency”or “we”. we prioritize clarity and transparency to ensure that our travelers have all the necessary details before embarking on their personalized adventure. This page outlines our booking conditions and policies, providing you with the information needed to make informed decisions about your journey with us.

We believe in offering favorable terms that put your convenience first, making sure that your experience is as stress-free and enjoyable as possible.

Assumption of Risks

By booking a trip with the Agency, I acknowledge that I am voluntarily participating in a journey that may involve numerous risks and dangers, including but not limited to:

Force majeure, civil unrest, or terrorism;

Roads, trails, hotels, and transportation that may not adhere to the safety standards of developed countries;

High altitudes, physical exertion, or illness in remote locations where evacuation or medical care may not be readily available;

Negligence (but not willful misconduct) by the Agency or its affiliates.

I acknowledge that the excitement of traveling to new destinations and engaging in adventurous activities comes with certain inherent risks. These risks are part of the experience that I voluntarily choose to undertake.

I hereby agree to take full responsibility for my own welfare and accept any and all risks of delay, unexpected events, illness, injury, emotional trauma, or death.

Release of Liability

I acknowledge that the cost of all the Agency trips is based on participants agreeing to this release of liability and assumption of risks. Therefore, I release and discharge the Agency and its agents from all liability arising from my participation in the tour or expedition.

This release is legally binding upon myself, minors traveling with me, and my legal representatives. I fully assume all the risks of travel and waive any claims against the Agency to the fullest extent allowed by law.

Itinerary and Quotation Validity

While we strive to provide the most accurate information, changes to the itinerary may occur due to improvements or logistical factors such as flight or government policy changes. the Agency will keep you informed of any alterations, but cannot be held liable for unexpected changes.

Trip prices are based on current costs and exchange rates at the time of inquiry and are not guaranteed until booking is confirmed.

Reservations and Deposits

To confirm a booking with the Agency, each guest shall pay a deposit equivalent to 20% of the total tour fee.Full payment must be made 60 days prior to departure. For bookings made within 60 days of departure, full payment is required immediately.

If a customer fails to complete payment within the 60-day window, the Agency reserves the right to cancel the tour and retain the deposit.

Cancellation Policy

More than 60 days prior to trip departure: Deposit will be forfeited.

Between 45 – 60 days prior to departure: 20% of the total tour price will be forfeited.

Between 30 – 45 days prior to departure: 50% of the total tour price will be forfeited.

Less than 30 days prior to departure: No refund.

After trip departure: No refund.

By paying the deposit, you agree to these terms and conditions set by the Agency.

Insurance

Travel Agency Liability Insurance provides compensation for personal injury, death, property loss of tourists and relevant expenses arising therefrom, when such losses are caused by the liability of the travel agency. For tourists, in the event of an accident, this liability insurance primarily covers various civil liabilities that the travel agency shall bear by law during the trip, as determined by a court or relevant arbitration authority.This means the Agency does not assume all liabilities once an accident occurs; we shall only be liable for its own culpable acts. Any incident resulting from the tourist’s own conduct or third‑party causes shall be the tourist’s sole responsibility. The Agency may only offer moral assistance in such circumstances. For more comprehensive protection, we strongly recommend tourists to purchase personal insurance policies according to their personal preferences and needs before travel.

Passport and Visas

It is the traveler’s responsibility to ensure they have a valid passport and obtain the necessary visas. Passports must be valid for at least six months beyond the end of the trip. the Agency will assist with obtaining travel permits for sensitive areas in China (such as Tibet), but we cannot guarantee approval from government agencies.

Photography on the Tour

the Agency reserves the right to capture and publish photographs taken during the tour. By booking a reservation, participants agree to allow their image to be used in promotional materials. If you prefer not to be photographed, please inform your guide at the start of the tour.

Traveler’s Responsibility

It is the responsibility of each traveler to select a trip appropriate to their interests and physical abilities. the Agency will provide detailed pre-departure information and recommendations to help travelers prepare for their journey. Participants must ensure they are in good health and bring all necessary gear as outlined in the pre-departure materials.

the Agency’s Responsibility

the Agency organizes, promotes, and facilitates tour programs by purchasing services such as transportation, accommodation, and excursions from various suppliers. However, the Agency is not responsible for any willful or negligent acts of those independent suppliers or third-party service providers.

By booking a tour, participants acknowledge that the Agency is not liable for any accident, injury, costs, or losses incurred as a result of any third-party services, nor any unforeseen events such as acts of terrorism, vehicle defects, or itinerary changes.

Claims

In the event of a dispute arising from services provided by the Agency, both parties will aim to settle the matter through consultation. If no agreement can be reached within 60 days of raising the claim, the matter may be referred to arbitration in China in accordance with local rules.

Knowing and Voluntary Execution

I have carefully read and fully understand the booking conditions, including those related to cancellation policies, liability limitations, and participant responsibilities. I sign this agreement willingly and agree to abide by these terms.